Whether you’re working in the restaurant, fashion or telemarketing industry, customer service should always come first. Apparently, the employees at Maggie Rita’s didn’t get that memo.
After discovering that Tex-Mex restaurant Maggie Rita’s had closed the doors to their Shepherd location in Houston, TX, customer Amanda Newman posted her findings on Facebook.
Amanda’s words were, “Happy to see that your location on Shepherd closed! Insulting Houston before we tried your food was kinda “dee-de-deee” of you! We hope they all close soon.”
A representative used the opportunity to let Newman know how they really felt and responded with, “I thought fat people were supposed to be jolly!”
Interaction such as this is one of the many reasons that Maggie Rita’s is going out of the business. Aside from their clientele being insulted when their co-owner Santiago Moreno insulted their clients palates, the staff has been known to have a bad attitude.
This isn’t the first time that someone representing a company insulted someone resulting in backlash from customers and/or readers. During the 2013 Academy Awards satirical website, The Onion called Quvenzhane Wallis the C-word on Twitter. The website eventually apologized but the damage had already been done.
Today’s question: How much responsibility should be placed on a company when one of their representatives are out of line? Once they apologize, should they be forgiven?